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This
article is courtesy of the Better Business Bureau
Council
of Better Business Bureaus, Inc.
Press
Release
For
Immediate Release
Keep
Special Events Special:
Check
Out Limo Service Before Hiring
With
prom and wedding season just around the corner, many special event
goers will be hiring limousine services to travel in style, but the
BBB warns, if you don't hire a reliable company, you might not get to
your event at all. To reduce the risk of a no-show, getting poor
service, or not getting what you expected, the BBB urges consumers to
check on the limousine service before hiring them.
Complaints
against limousine services in 2001 ranked 30 out of approximately 400
types of businesses tracked by the BBB in Pittsburgh. Complaints over
the last few years cite:
unclean
vehicles
inoperable
equipment in the vehicle, including in one case the heat and lights
unsafe
operation, including reports of drivers unfamiliar with the oversize
vehicles, speeding and being involved in a minor traffic accident
the
wrong vehicle being sent, which in some cases was not large enough for
all the riders
inability
to cancel the service and difficulty in getting refunds, even after
being promised billing adjustments.
To
avoid these hassles, the BBB suggests:
ask
others you know if they can recommend a service they have used
inquire
about the company's cancellation policy so you know your rights,
book
as early as possible to get what you want, and
check
with the BBB for a report, keeping in mind that companies who are
unresponsive to complaints filed at the BBB, may not be responsive to
your complaints either.
I
The
Better Business Bureau is a nonprofit business membership organization
promoting ethical standards of business practices through voluntary
self-regulation and monitoring activities. More than 2500 local
businesses support the BBB through membership.